De-escalating Client Situations

Part of Massage mastery institute's commitment to professionalism
created and instructed by
tara paccillo, LMT, CMLT

In-person
2 CEs
NCBTMB Approved


Course Date:

Wednesday, October 30th, 2024

Time:
10am - 2pm

Location:
Rebalance Massage Clinic
577 Cranbury Rd STE C3
East Brunswick, NJ



Overview:
This course is specifically designed to equip you with the necessary skills and knowledge to effectively handle challenging client situations and successfully de-escalate them when clients become unhappy or upset. The primary objective of this course is to ensure the best possible outcome for both you and the client involved. By actively participating in this course, students will have the opportunity to learn and practice various strategies for de-escalating client situations. Through real-world scenarios and practical exercises, students will develop the confidence and expertise needed to navigate difficult client interactions with professionalism and empathy. 

Learning Objectives:
  • Identify 5 strategies of de-escalation.


    • MMI's NCBTMB Approved
    Provider Number:     1001116

    De-escalating Client Situations
    NCBTMB Course ID:     CE401854